Contact & Grievance Redressal

BataNayaar is an anonymous service and does not operate a phone line or personal email inbox. All communication happens through one official contact form. This is the only channel we monitor for support requests, complaints, refund queries, privacy requests, and grievances under India's IT Rules, 2021 and the DPDP Act, 2023.

What to include in your message

• A clear description of your request, complaint, or the behaviour you are reporting.
• The approximate date and time of the incident, if relevant.
• For payment or refund issues: your Razorpay payment ID or order reference.
• An email address (in the form) where we can reply to you.

Response timeline

We aim to acknowledge submissions within 24 hours and resolve them within 15 days of receipt, in line with India's IT Rules, 2021. As an anonymous service we cannot recover or share the content of past chats, since no chat content is ever stored.

Please note

Submitting the form does not create any obligation or liability on our part beyond a good-faith effort to address valid requests. We do not provide support through any other email address, social media account, or phone number — anyone claiming otherwise is not us.